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faq:troubleshooting:tracking_citadel [2012/07/01 13:41]
ajc
faq:troubleshooting:tracking_citadel [2015/05/08 02:14] (current)
dothebart aide creates users...
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 ==== How do i track down or follow mesages or users? ==== ==== How do i track down or follow mesages or users? ====
- 
 ==== Checking whether a mail is deliverable ==== ==== Checking whether a mail is deliverable ====
-citadel offers you the sendcommand program, to do single api calls to it.+citadel offers you the [[documentation:cmdman:sendcommand|sendcommand program]] //([[documentation:file_layout|need help to locate it?]])//, to do [[documentation:applicationprotocol|single api calls]] to it.
 One of these api calls is [[documentation:appproto:connection#qdir.query.global.directory|QDIR]] One of these api calls is [[documentation:appproto:connection#qdir.query.global.directory|QDIR]]
 You could use it to test whether an email would be deliverable on this host. for example (called as root) You could use it to test whether an email would be deliverable on this host. for example (called as root)
   sendcommand "QDIR someuser@yourcitadel.org"   sendcommand "QDIR someuser@yourcitadel.org"
 would check if someuser exists. (Note: the mail.aliases file isn't examined here for.) would check if someuser exists. (Note: the mail.aliases file isn't examined here for.)
 +
 +==== Editing email aliases ====
 +Citadels way to configure a users email adresses is via his contact informations; In webcit **Advanced->Update your contact information**; edit the fields **Primary Internet e-mail address** and multi line field **Internet e-mail aliases**.
 +If the QDIR command didn't work out it should after this procedure.
 +
 +==== Aide editing/creating users ====
 +If you have aide access, you can create & edit other users (and their personal vcards) in **Administration->Add, change, delete user accounts**. This is also the recommendet way if you disable self service account creation. Please note that the users should log in at least once to make the changes take effect.
 +
 +==== System wide Email aliases ====
 +These aliases are only available to aide users. They're usually [[faq:everydayuse:how_do_i_beautify_the_mailname_of_a_public_room|used to control the email addresses of public rooms]]. They can be configured in the **Remote Retrieval** tab of the room options. They are also used to map the RFC required email addresses to the aide room.
 +
 +==== Checking DNS ====
 +If you didn't properly set up your MX record, remote parties will not be able to send mail to you though it is localy deliverable. [[faq:spam:i_want_to_be_a_whitehead|Read on about MX Records]]
 +
 +==== Rebuilding the Email address mapping database ====
 +In some occasions it seems the delivery mapping doesn't remain accurate. This may happen if you changed the hostname or removed virtual domains. In this case you need to issue
 +  sendcommand IGAB
 +and retest email deliverability.
 +
 +
  
 ==== Testing host based authentication ==== ==== Testing host based authentication ====
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